Refund policy

At Brightside Gadgets, we want you to be happy with what you ordered. If something isn't right, we'll help make it right.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items should be unused and in their original packaging, with all included accessories and materials. This does not apply to items that arrived defective or damaged — see below.

To start a return, email us at brightsidegadgets.help@gmail.com with your order number and a short note about why you're returning the item. We'll reply with a return address and next steps. Please don't ship anything back until you've heard from us, so we can make sure it goes to the right place.

Defective or damaged items

If an item arrives defective or damaged, we'll replace it or refund you at no cost to you.

Please email us at brightsidegadgets.help@gmail.com within 7 days of delivery, and include your order number plus a photo of the issue. We'll take it from there and cover any return shipping if we need the item back.

Return shipping

Change-of-mind returns (you ordered the wrong item, changed your mind, or no longer need it): you cover the cost of return shipping.
Defective or damaged items: we cover return shipping if a return is needed.

Refunds

Once we receive and inspect your return, we'll issue your refund to the original payment method. Refunds typically appear within 5–10 business days of us receiving the return, depending on your bank or card issuer.

If we approve a refund or replacement without requiring a return, we'll let you know in our reply.