FAQ

How long will my order take to arrive?

We process orders in 1–3 business days. After your order ships, delivery within the US typically takes 2–7 business days. You'll get a tracking email when it goes out.

How much does shipping cost?

Standard shipping is free on all orders. We currently ship to addresses in the United States only.

How do I track my order?

We'll email you a tracking number when your order ships. If you ordered more than one item, your order may arrive in separate packages, and you'll get tracking for each shipment as it goes out.

What is your return policy?

You have 30 days from delivery to request a return. Unused items in their original packaging can be returned; for change-of-mind returns, you cover return shipping. If an item arrives defective or damaged, we'll replace it or refund you at no cost — just email us within 7 days of delivery with your order number and a photo of the issue. Don't ship anything back until we've sent you a return address. For full details, see our Refund & Return Policy.

What if my item is defective or arrives damaged?

Email brightsidegadgets.help@gmail.com within 7 days of delivery, and include your order number and a photo of the issue. We'll replace the item or refund you at no cost, and we'll cover return shipping if we need the item back.

Will the cables, hub, or power bank work with my devices?

Our charging cables, USB-C hub, and power bank are designed for everyday USB-C and common device use, but compatibility can vary by device and accessory. Please check the product page for details before you order. If you're unsure, email brightsidegadgets.help@gmail.com and we'll help you figure it out.

Will the phone mount fit my phone and car?

The 360° windshield mount holds most smartphones and attaches with a suction base to a clean, smooth windshield. Please check the product page for size details before you buy, and email us if you have any questions. Also check your local laws about where you can mount a phone in your car.